Service center in India, advanced overseas technical and service support

As a regional power with a population of 1.4 billion, India has a strong textile manufacturing base with its textile industry ranked second in the world after China.

Even so, India is still China's biggest textile machinery market. At present, India's weaving machinery and knitting machinery imports are relatively large. China's knitting machinery and nonwovens machinery accounted for about 70% of its imports. Indian customers are more sensitive to price and demanding good after-sales service. Domestic enterprises want to seize the Indian market share. The key is better satisfying users' needs.

Recently, Inovance Technology signed a contract for after-sales service cooperation with Surat Precision Technology, comprehensively upgrading its overseas service system, enhancing the technical support and service capabilities for overseas markets and customers.

Surat Precision Technology is a professional service provider deeply engaged in the weaving industry, with 15 years of after-sales service experience in the Surat textile market, which accounts for 90% of the capacity, and has rich professional knowledge regarding loom technology, debugging and maintenance. This partnership will greatly improve the efficiency of our after-sales service, and will enable us to reduce the previous service cycle of 3-5 days to less than 1 day.

Continuing to develop the Indian market

Kevin Shi, head of overseas service at Inovance Technology, said:

We have over 32 service engineers at our Indian subsidiary, and they can can cover the service demand of Chennai, Mumbai, Hyderabad, New Delhi, Coimbatore, Pune, Bangalore, Ahmedabad, Jaipur, and Hyderabad. We have chosen to partner with Surat Precision Technology because we see great potential and opportunity in the Indian textile market. This move will not only improve our textile product service, but also.

Qi Zhiyuan, textile industry manager of Inovance Technology, said:

India is Inovance's largest overseas textiles market and we are confident that our products can fully meet the demands of this market. Our main electric spindle products are highly advanced where energy saving and efficiency are concerned. Our innovative products include a Jacquard machine with a Rapier business technology layout but without a vertical axis motor, a revolutionary solution for the textiles industry, which provides significant power savings. It also takes up less space, and reduces noise and ambient temperature, ensuring a better working environment for workers, and reducing the likelihood of injury. Our efforts in the Indian market create a win-win situation for Inovance and the Indian textile industry.

Since entering the Indian market in 2012, Inovance Technology has built up a strong reputation with its high-quality industrial automation products and solutions. At present, Inovance's Monarch is ranked first in India's elevator market share, and its electro-hydraulic servo business is ranked second. Inovance has hundreds of employees in India, including 32 service & maintenance engineers. The headquarters and spare parts center are set up in Chennai. The company has four offices in India, and engineers are stationed in 10 key industrial cities and radiate to the surrounding areas, enabling the company to respond to up to 10,000 clients.

“Globalocal". Enabling Deeper Global Cooperation

We continue to deepen our cooperation with our global ecological partners. In recent years, Inovance Technology has adopted a “Globalocal”approach, and getting a foothold in overseas markets has become an important company strategy. The company has increased investment in localized ecosystems. In 2023, the company's overseas revenue rose by more than 90%, and its overseas business maintains a high growth rate. The company had established 20 overseas service sites by 2024.

Inovance Technology's overseas service covers Europe (Germany, Spain, France, Hungary), Asia (South Korea, Vietnam, Malaysia, India, Philippines, Thailand, Indonesia, Myanmar, Japan, Bangladesh), the Middle East (Turkey), North America (Mexico), South America (Colombia, Brazil), and Africa (Giza, Cairo). The company has set up nine subsidiaries and offices, and 26 joint warranty centers to provide local spare parts support and on-site service within 24 hours.

The implementation of the“Globalocal”strategy can help Chinese enterprises to better integrate into the global supply chain system, and build a more open and sustainable modern industrial system in China.